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How to Add Notes to Vendor/Customer Records

Use the Comments field — not Messages — to add notes to any entity record in NetSuite.

Why Comments, Not Messages?​

Messages in NetSuite are for email communication. Comments are for internal notes that the whole team can see. If you use Messages, it may trigger an email to the vendor/customer.

Steps​

  1. Open the Vendor or Customer record
  2. Scroll down to the Communication subtab
  3. Click the Comments sub-subtab (not Messages)
  4. Click New Comment
  5. Type your note
  6. Click Save on the record

:::danger Don't Use Messages The Messages tab can send emails to the vendor/customer. Always use Comments for internal notes. :::